At Haram Taxi Service, we respect your privacy and are committed to protecting your personal information.
Introduction
This Privacy Policy outlines how Haram Taxi Service ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our taxi and transportation services in Saudi Arabia, including bookings through our website, WhatsApp, or phone.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information Provided by You
When you book a ride, we collect:
Contact Details: Name, phone number, email address, WhatsApp number
Booking Information: Pickup location, destination, date, time, number of passengers
Travel Details: Flight number (for airport pickups), hotel name, special requests
Payment Information: Transaction details (we do not store full credit card numbers)
Automatically Collected Information
Device Information: IP address, browser type, operating system
Usage Data: Pages visited, time spent on site, referral sources
Location Data: GPS coordinates during ride (for service delivery only)
How We Use Your Information
We use collected information for:
Service Delivery: Processing bookings, coordinating pickups, tracking rides for safety
Communication: Sending booking confirmations, driver details, service updates
Customer Support: Responding to inquiries, resolving issues, improving service quality
Legal Compliance: Meeting Saudi Arabia transportation regulations and legal obligations
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:
✓ Encrypted data transmission (SSL/TLS)
✓ Secure servers with restricted access
✓ Regular security audits and updates
✓ Access controls for employees handling data
However, no method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Information Sharing
We do NOT sell your personal information to third parties. We may share limited information only in these circumstances:
With Our Drivers: We share your name, pickup location, and contact number with assigned drivers to complete the service.
Service Providers: Third-party services that help us operate (payment processors, GPS tracking systems) under strict confidentiality agreements.
Legal Requirements: When required by Saudi Arabian law, legal proceedings, or government authorities.
Emergency Situations: To protect safety in emergencies (e.g., accidents, medical situations).
Your Privacy Rights
You have the right to:
Access Your Data: Request a copy of the personal information we hold about you
Correct Inaccuracies: Update or correct any incorrect personal information
Delete Your Data: Request deletion of your information (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us using the details below.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy, typically:
Booking records: 2 years for accounting and legal compliance
Communication logs: 1 year for customer service quality
GPS tracking data: Deleted after 30 days unless required for incident investigation
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your data, please contact us:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.