Last Updated: December 19, 2024
Please read these terms carefully before using our taxi services.
By booking or using Haram Taxi Service ("we", "us", or "our"), you agree to be bound by these Terms and Conditions. These terms govern your use of our taxi and transportation services in Saudi Arabia, including Makkah, Madinah, Jeddah, Taif, AlUla, and Khayber.
If you do not agree with any part of these terms, please do not use our services.
Haram Taxi Service provides:
Services are subject to availability and may vary based on location and demand.
Bookings can be made through our website booking form, WhatsApp, or by contacting us via email. All booking requests must include: pickup location, destination, date, time, number of passengers, and contact information.
A booking is confirmed only when you receive a confirmation message from us via WhatsApp or email. This confirmation will include driver details, vehicle information, and pickup time. Unconfirmed requests are not guaranteed.
You are responsible for providing accurate booking information. Errors in pickup location, time, or passenger count may result in delays or additional charges. We recommend double-checking all details before confirmation.
We offer transparent, fixed-rate pricing quoted at the time of booking. Prices are based on route distance, vehicle type, and duration. The quoted price is final unless changes are made to the booking.
Extra fees may apply for:
We accept cash payment (Saudi Riyal) to the driver upon completion of service. Corporate clients may arrange bank transfers with advance agreement. No payment is required when booking.
Cancel or modify your booking more than 12 hours before pickup at no charge. Contact us via WhatsApp or email.
Cancellations or major changes made less than 12 hours but more than 2 hours before pickup may incur a 50% cancellation fee to compensate driver allocation.
Cancellations made less than 2 hours before pickup or no-shows incur the full fare, as the driver has already been dispatched and other bookings declined.
Flight delays automatically adjust your pickup time at no charge. This policy does not apply to emergencies or situations beyond your control.
Be Ready on Time: Be at the pickup location 5 minutes before the agreed time. Drivers will wait up to 15 minutes for hotel pickups and 60 minutes for airport pickups (from flight landing time).
Accurate Information: Provide correct pickup location, contact number, and flight details (for airports).
Respectful Behavior: Treat drivers with respect. Inappropriate behavior, harassment, or damage to vehicles may result in immediate service termination and legal action.
Passenger Limits: Do not exceed the vehicle's maximum passenger capacity for safety reasons.
Luggage: Standard luggage is included. Oversized items (bicycles, wheelchairs, large equipment) must be mentioned at booking.
While we strive for excellent service, Haram Taxi Service is not liable for delays caused by: traffic conditions, road closures, weather, accidents, flight delays beyond our tracking window, or other events outside our reasonable control. We are not liable for missed flights, appointments, or events due to such circumstances.
We are not responsible for items left in vehicles. However, we will make reasonable efforts to assist in recovering lost belongings if reported within 24 hours. Contact us immediately with booking details and item description.
All our vehicles carry mandatory insurance as required by Saudi Arabian law. This covers accidents and third-party liability. Personal travel insurance is your responsibility.
If you have medical conditions requiring special assistance, inform us at booking. We will accommodate where possible but cannot guarantee medical care during transport.
We are committed to providing safe, professional, and reliable service. If you experience issues with:
Please report to us within 24 hours via haramtaxiservice@gmail.com. We investigate all complaints seriously and take corrective action where needed.
These Terms and Conditions are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms or our services shall be resolved under Saudi jurisdiction.
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified terms.
If you have questions about these Terms and Conditions, please contact us:
Email: haramtaxiservice@gmail.com
Website: haramtaxiservice.com
Response Time: We aim to respond within 48 hours